FAQs

Monthly mail orders typically ship within the first 10 days of each month. Since every item is handmade and carefully packed, occasional slight delays may happen.

To keep shipping affordable, orders are sent using standard stamped mail, which does not include tracking.

Once your order ships, please allow 2–5 weeks for delivery depending on your location and local postal services.

If your mailer has not arrived after this timeframe, please contact us at claypaper.shop@gmail.com or through the contact form, and we’ll be happy to help.

Yes, every charm is handmade, so slight variations in color or shape may occur. This makes each piece unique.

Because each item is handmade and prepared individually, orders are generally non-refundable and non-returnable. If there is a problem with your order, please contact us.